EXCHANGES AND RETURNS
If for any reason upon receiving the order, it was not to your liking you may change or return, in part or full.
Pursuant to the Law on Management of retail, you have a period of 14 calendar days from the date of delivery of the carrier or otherwise the invoice date. You should contact us via email detailing your data email@example.com, No. of order or invoice and you want to return or exchange. By electronic mail or telephone, we will contact you to arrange the return and inform you of how to proceed.
Return or exchange the product / s are allowed, provided they have not been tampered with or used beyond the mere physical.
The transport costs of the return, are paid by the customer as stipulated The Distance Selling Act and are payable directly to the carrier, we recommend for these cases is POST. Return shipping is to be packed properly to no harm. The risks related to transportation are the responsibility of the sender / client.
Once in our possession, we will check it is in perfect condition and its contents intact. If everything is correct, within a maximum period of 7 days will be required to reimburse the amount of the product / s returned / soa make the requested change.
The refund will be equal to the form that was chosen for the payment of the product.
If we find that the product has been tampered with, which is unable or has been used beyond the mere finding, we can not proceed with the refund or exchange of the product, in which case you will be informed and stay to your or arrangement to pick you specify how to proceed.
If the return is due to an error of Hipersex Spain, the delivery to amend the error will be at our expense.
Important notes to consider before applying for a refund or exchange:
In any case a refund will be made if any indication that the product has been used or manipulated beyond mere verification of good condition and operation thereof is detected.
Inflatable products must inflate and let stand before use to verify that they have no sting.
Intimate products if they have been unsealed and / or used can not be returned.